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Shipping and Tracking

Shipping Cost

1. Free shipping worldwide with any order! No minimum purchase required.

The shipping is completely free, regardless of the weight and size of your package.


Shipping Time

1. After your payment is verified, it can still take 1-5 business days to process your order before shipment. And it's NOT included in "Delivery time".


2. Delivery might take longer during holidays or weekends.  

3. For Free shippingorders will be processed in 1-5 days and 7-15 working days for the delivery under average circumstances. Please contact us when the whole delivery time reaches 20 days (your parcel might be lost), we will issue a full refund to your payment account for your lost parcel. 


Country
  Delivery Time
Traceable Handling time Transit time

USA

YES

1-5 
working days

7-15 
working days

UK, Australia, Belgium, Canada, Luxembourg, Netherlands, Germany, Spain, Finland, Iceland, Switzerland, The Czech Republic, Cyprus, Greece, Portugal, Italy, France
 
YES
 
 
1-5
working days
 
 
7-18
working days
 
 
Malta, Turkey, Bulgaria, Norway, Denmark, Sweden, Ireland, Slovakia, Poland, Slovenia, Romania, Hungary, Russia, Latvia, Lithuania, Estonia
 
 
YES
 
 
1-5
working days
 
 
10-25
working days
 
 
Saudi Arabia, United Arab Emirates, Jordan, 
Qatar, Kuwait, Lebanon, Oman, Bahrain
 
 
YES
 
 
1-5
working days
 
 
10-25
working days
 
 

Other Countries
 
 

YES
 
 
1-5
working days
 
 15-25
working days

Shipping Address

1. Please make sure your shipping address is correct before you place an order. Customer will bear all costs due to incorrect addresses.
2. We do not ship to Africa areas except Egypt and South Africa.
3. We do not accept PO Box address, BFPO address (UK) or APO/FPO address.

Unsuccessful Delivery

1. Cancellation
Please inform us as soon as possible if you want to cancel your order.
If the order is already shipped, please sign the parcel and refer to our return policy. We won't take any responsibility if customers refuse to sign the parcel.

2. Unsuccessful delivery
Notes concerning packages being returned to us (due to unsuccessful delivery caused by the following reasons):

  ① Incorrect address.
  ② Shipping company couldn't get in touch with the recipient, or the recipient was not at the delivery address.
  ③ Awaiting collection as requested by recipient, but the recipient didn't show up.
  ④ The customs (or we) contacted the recipient, the recipient refused to sign the parcel directly without contacting us first.

Customer is responsible for the shipping fee (10% of the parcel's value, $40 the maximum) if they prefer a refund, or they need to pay $15 extra if they prefer a redelivery.

Customs

1. All countries may be subject to import charges (Duties, Customs tariffs and VAT) which are set by the destination country.
2. We’re doing everything we can to help customers avoid the tax, and normally there wouldn’t be any.
3. Please email us as soon as possible if the customs contact you.
4. If by any chance you pay the taxes, we would like to refund corresponding credits to your NOVASHE account as compensation.
5. NOVASHE is not responsible for the loss resulting from non-payment of customs or any delays caused by destination customs clearance process.

Don't hesitate to visit our Live Chat. or email us at service@novashe.com if you have any questions.

 

Attetion

We do not responsible for the following undelivery issue:

1. Shipping address incorrect/unavailable/incomplete
2. Phone number invalid/unavailable
3. Out of the delivery range
If you have any doubts, please contact the shipping company for further information or contact us so that we can assist you better.

 

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